Privacy Policy

This Privacy Policy ("Policy") explains how Filing Xperts ("Company", "we", "us", or "our") collects, uses, and safeguards the personal information you ("User", "you", or "your") share with us while using our services. This Policy has been framed in accordance with applicable Indian law. By using our services, you agree to the data practices described here.

This Policy covers only the personal information we collect directly from users through the use of our services. Information that is already publicly available, or that you choose to share on public platforms such as social media, blogs, or discussion forums, falls outside the scope of this Policy, and you share such information at your own risk.

We may update this Policy from time to time without prior notice, so we recommend reviewing it periodically.

We may collect personal information from you whenever you choose to use our services — essentially any information that could help identify you. We also use cookies to manage user sessions, remember language preferences, and show you relevant content.

When you register for our services, we may collect the following details with your knowledge and consent: identity details such as gender, age, and marital status; contact information including your email, address, photograph, phone number, education, and profile details; social networking information if you connect through platforms like Google or Facebook; and account credentials such as usernames, passwords, and payment details when you make a purchase. We may also record communications with us, including phone calls, where legally permitted.

We automatically gather data about how you use our website and app, your interactions with our communications, and technical details such as your device ID, IP address, location, browser type, and connection information. We also log details of your interactions with our customer support team, including call recordings and chat transcripts, where applicable.

We securely store account history, including billing and transaction records (excluding sensitive banking details, unless you've consented to store them), along with data about which pages you visit, your browser metadata, and any files you choose to upload or store with us.

We use cookies to personalize your experience on our website, remember your preferences, and understand usage trends so we can improve our services. You can configure your browser to alert you when cookies are being used, giving you the choice to accept or decline them. By accepting a cookie, you consent to our use of the information gathered through it, as outlined in this Policy.

We collect and use personal information strictly to run our business and to deliver and improve our services. By accepting our Terms & Conditions, you agree to this collection and use as described below:

• To meet our legal and regulatory obligations
• To manage and maintain our relationship with you
• To deliver our services reliably and efficiently
• To build aggregated statistical insights for business and marketing purposes
• To develop new features and enhance our services
• To support customer service requests
• To strengthen the safety and security of our services

We will never use your personal information for any purpose beyond what's listed above without first obtaining your explicit consent.

We do not sell or trade your personal information to third parties, and we disclose it only as described in this Policy. To improve personalization and service efficiency, we may share your information with affiliated entities under secure and controlled conditions. If any part of our service is provided through a third-party vendor, your information may be shared with them strictly to the extent necessary to deliver that service.

While we take reasonable precautions to protect your data, we are not responsible for misuse of information by third parties — such as advertisers or linked websites — that we don't control. Please note that our partners' privacy practices may differ from ours.

We may share anonymized, aggregated information that cannot be used to identify any individual user.

If required by law, or to protect our systems, enforce our rights, or conduct our business, we may monitor, store, or disclose personal information — sometimes without prior notice to you. We will not be held liable for damages arising from such lawful monitoring or disclosure. This may also include filtering messages to prevent spam, malware, or unlawful content.

In some cases, we may disclose your information with your specific consent. If you later wish to withdraw that consent, you're welcome to contact us and we will stop the relevant use.

If you're accessing our services from outside India, your personal information may be processed and stored outside your home country for the purposes outlined in this Policy, and by using our services you consent to this transfer.

For users in other jurisdictions, we only transfer personal information to third parties in countries with comparable privacy protections, where you've given consent, or where we've taken reasonable steps to ensure the recipient complies with applicable privacy laws.

Depending on your jurisdiction, you may have rights such as access to your data, correction, restriction of processing, objection, erasure, portability, or the right not to be subject to fully automated decisions.

If you're a user based in India, you have the right to access and review your personal information to the extent required by applicable law.

To exercise any of these rights, please reach out to us. We respond within the timelines set by law, though we may request additional information to verify your identity. Certain exemptions may apply, and we'll inform you if that's the case.

Your personal information is stored on our servers or those of our trusted service providers, and access is limited to authorized personnel. We use technical, physical, and administrative safeguards — including firewalls, encryption, restricted data-centre access, and authorization controls — to protect your data from loss, misuse, or unauthorized access.

We do not knowingly collect personal information from individuals under the age of 18 or anyone otherwise not legally permitted to use our services. If we discover that we've inadvertently collected information from a minor, we will delete it promptly unless we're legally required to retain it. If you believe we may have collected such information by mistake, please get in touch with us.

This Policy is effective from the date mentioned above and may be revised periodically. We'll notify you of significant changes by updating this page and, where appropriate, by email. We encourage you to review this Policy regularly. Continuing to use our services after any update means you accept the revised Policy.

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please reach out to our Privacy Officer. We take all queries seriously and will respond in accordance with applicable law.

You also have the right to file a complaint with the relevant data protection authority in your country of residence if you feel your concern hasn't been adequately addressed.